1. Introduction
At AMAE Clinic, we aim to ensure your satisfaction with our services. This Refund Policy outlines the conditions under which refunds are granted, ensuring transparency and fairness for all parties.
2. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Cancellations: Appointments canceled at least 24 hours before the scheduled time are eligible for a full refund.
- Service Unavailability: If AMAE Clinic is unable to deliver the service due to technical or operational issues.
- Certificate or Prescription Denial: If a medical certificate or prescription request is denied after the consultation, the associated fee will be refunded (excluding the consultation fee).
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- No-Shows: If you fail to attend a scheduled appointment without prior notice.
- Late Cancellations: Cancellations made less than 24 hours before the appointment.
- Partial Service Completion: If a service has already been partially or fully delivered (e.g., consultations).
4. Refund Process
To request a refund, please follow these steps:
- Contact us at support@amaeclinic.ie with your request, including your full name, appointment details, and reason for the refund.
- Our team will review your request and respond within 5 business days.
- If approved, the refund will be processed within 7 business days via the original payment method.
5. Refund Methods
Refunds will be issued using the same payment method used for the original transaction. For example:
- Stripe: Refunds will be returned to your debit/credit card.
- PayPal: Refunds will be sent to your PayPal account.
- Bank Transfer: Refunds will be processed directly to your bank account.
6. Additional Considerations
AMAE Clinic reserves the right to refuse refunds in cases of:
- Abusive or fraudulent refund requests.
- Repeated violations of our Terms of Service.
- Failure to comply with the refund request process outlined in this policy.
All refund decisions are final.
7. Contact Us
If you have questions or concerns about this Refund Policy, please contact us:
Email: support@amaeclinic.ie
Phone: +353 838 610 242
Address: Unit 1A Heatherview Business Park, Athlone Rd, PMB 1040, Longford, Co. Longford, N39KD82