Privacy Policy

Privacy Policy

Effective Date: 02/01/2025

1. Introduction

At AMAE Clinic, your privacy is of utmost importance. This Privacy Policy outlines how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and Irish law. By using our services, you consent to the practices described in this policy.

2. Who We Are

AMAE Clinic is operated by Cert to Go Limited, a company registered in Ireland.
Company Registration Number (CRO): 769835
Registration Date: 09/08/2024
Address: Unit 1A Heatherview Business Park, Athlone Rd, PMB 1040, Longford, Co. Longford, N39KD82
Contact Email: support@amaeclinic.ie
Contact Number: +353 838 610 242

3. What Data We Collect

We collect the following types of data to provide and improve our services:

  • Personal Identification Information: Name, email, phone number, address, date of birth.
  • Health Data: Information related to your consultations, medical history, and prescriptions.
  • Payment Information: Payment details processed securely via Stripe (we do not store card details).
  • Technical Data: IP address, browser type, device information, and usage statistics.
  • Interaction Data: Data from third-party services like Google Analytics, Twilio (WhatsApp), Facebook, and Complete GP.

4. How We Use Your Data

Your data is used for the following purposes:

  • Providing healthcare services, such as consultations, medical certificates, and prescription management.
  • Processing payments securely through trusted third-party providers.
  • Sending reminders, notifications, and updates about your appointments and health management.
  • Improving our website, services, and user experience.
  • Complying with legal and regulatory obligations.

5. Legal Basis for Processing

Our use of your data relies on the following legal bases:

  • Consent: For optional services, marketing, and data sharing with third parties.
  • Contractual Necessity: To provide our healthcare services and fulfill our agreements with you.
  • Legal Obligations: Compliance with tax, regulatory, and professional requirements.
  • Legitimate Interest: To improve our services and ensure proper functioning of our platform.

6. Sharing Your Data

We share your data with trusted third parties to facilitate our services:

  • Google Analytics: To analyze website traffic and usage patterns.
  • Stripe: To securely process payments.
  • Twilio (WhatsApp): To manage communications and appointment reminders.
  • Facebook and Meta Platforms: To deliver personalized marketing and advertisements.
  • Complete GP: For managing your electronic health records.

All third parties comply with GDPR and are bound by confidentiality agreements.

7. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

  • Medical Records: Retained for at least 8 years, as per Irish healthcare regulations.
  • Payment Data: Managed by Stripe as per their retention policies.
  • Account Information: Retained while your account remains active or until deletion is requested.

8. Your Rights

Under GDPR, you have the following rights regarding your data:

  • Access: Request a copy of your personal data.
  • Rectification: Correct inaccurate or incomplete data.
  • Erasure: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit processing of your data under certain conditions.
  • Portability: Obtain your data in a machine-readable format.
  • Objection: Opt-out of specific data processing activities, including marketing.
  • Withdrawal of Consent: Revoke your consent for optional services at any time.

To exercise these rights, contact us at support@amaeclinic.ie.

9. Data Security

We implement technical and organizational measures to protect your data, including:

  • Data encryption during transmission and storage.
  • Secure servers with restricted access.
  • Regular audits and compliance checks.

10. Updates to This Policy

We may update this policy periodically to reflect changes in our operations, legal requirements, or technology. Any updates will be published on this page.

Contact Us

For questions about this Privacy Policy or your data, please contact us:
Email: support@amaeclinic.ie
Phone: +353 838 610 242
Address: Unit 1A Heatherview Business Park, Athlone Rd, PMB 1040, Longford, Co. Longford, N39KD82