1. Introduction
At AMAE Clinic, our Code of Conduct reflects the Japanese concept of "amae," which emphasizes mutual trust, interdependence, and care. This code is designed to foster a respectful and supportive environment for all users and professionals interacting with our platform.
2. Core Principles
All members of our community—patients, healthcare professionals, and staff—are expected to uphold the following principles:
- Respect: Treat everyone with dignity and kindness, regardless of background, beliefs, or circumstances.
- Trust: Foster mutual confidence in communication, care, and decision-making.
- Care: Act with empathy, patience, and a commitment to well-being.
- Integrity: Be honest, transparent, and ethical in all interactions.
- Confidentiality: Protect the privacy and security of personal and medical information.
3. Expectations for Patients
As a patient using our platform, you agree to:
- Provide accurate and truthful information during consultations and registration.
- Communicate respectfully with healthcare professionals and staff.
- Follow medical advice and prescribed treatments to the best of your ability.
- Refrain from abusive or inappropriate behavior towards staff or other users.
4. Expectations for Healthcare Professionals
Healthcare professionals on our platform commit to:
- Provide compassionate, high-quality care tailored to each patient’s needs.
- Communicate clearly and respectfully, avoiding medical jargon where possible.
- Maintain professionalism in all interactions with patients and colleagues.
- Respect patient autonomy and informed decision-making.
5. Zero-Tolerance Policy
AMAE Clinic maintains a zero-tolerance policy for the following behaviors:
- Discrimination, harassment, or hate speech of any kind.
- Abusive language or behavior towards staff or other users.
- Fraudulent or deceptive actions, including false medical claims or misuse of services.
- Violation of patient or staff confidentiality.
Violations of this policy may result in suspension or termination of access to our platform.
6. Reporting and Accountability
We encourage users to report any breaches of this Code of Conduct to our support team. Reports will be handled confidentially and reviewed promptly.
To report an issue, please contact us at:
Email: support@amaeclinic.ie
Phone: +353 838 610 242
7. Commitment to Improvement
AMAE Clinic is committed to continuously improving our services and fostering a supportive environment. We welcome feedback from our community to help us uphold and strengthen this Code of Conduct.
8. Contact Us
If you have questions or suggestions about this Code of Conduct, please reach out to us:
Email: support@amaeclinic.ie
Phone: +353 838 610 242
Address: Unit 1A Heatherview Business Park, Athlone Rd, PMB 1040, Longford, Co. Longford, N39KD82